Lake House Health & Learning Center

 

 

To use insurance or not use insurance?

 

For  many people, having health insurance means the they will have the opportunity to get health care that will make a difference in the quality of life. This health care includes not only health care for physical health issues but also counseling, also known as psychotherapy, that can address emotional health concerns, as well as treatment for substance abuse, addiction and other issues.

 

If you wish to use health insurance benefits for psychotherapy for yourself or a family member, you must first call your insurance company.

 

You will find information about where to call on the back of your insurance card. You will not need to explain the details of your problem. You simply will want to ask about "outpatient mental health benefits." You should be able to learn what kinds of benefits you have:

 

§          Is there a deductible you must meet before you are eligible for your insurance carrier to pay for your mental health benefits?

§          Will a co-pay be asked?

§          Is there a limit to the number of visits for each year?

§          Will you have a list of psychotherapists to select from or may you select your own psychotherapist?

§          Is pre-certification required before you can have your first appointment?

 

If the psychotherapist of your choice is not on the company's approved network list, you may also want to ask about out-of-network benefits. This means that you may pick the professional who you want to work with; sometimes there is a higher co-pay amount for out-of-network professionals but you still will be able to use part of your benefits.

 

You will then want to call the psychotherapist of your choice and make an appointment. You will need to have your insurance card available to provide the necessary information.

 

Sometimes you may also appeal to your insurance company to waive their rule if you are not comfortable with the approved providers. For instance, perhaps you have already seen that professional and you did not believe that the professional understood your problem or was helpful to you. Perhaps the professional who is contracted with your company is your neighbor or distant relative and you do not feel comfortable talking to that person about your private life (It also may be a breach of professional conduct if the professional works with you while having another kind of relationship with you.)

 

You also may make a special request to use the psychotherapist of your choice, even if he or she is not “in network” if you can prove that this therapist has special credentials or is able to provide a different or higher level of care.

 

If your insurance company refuses to pay for tests, therapies or medications that you believe should be covered, you may wish to go through your insurance company's complaint and grievance procedure. If you are dissatisfied with the company’s response, you may contact this office:

 

Wisconsin Office of the Commissioner of Insurance

P.O. Box 7873

Madison, WI 53707-7873

(608) 266-3585

 

If you do not have insurance benefits, know that some psychotherapists may be able to offer a reduced rate if you cannot afford their full fee out of pocket. You also may be able to refer you to another professional or organization.

 

Some people prefer not to use insurance to cover psychotherapy as they may have concerns about having psychotherapy treatment listed on their health records. In this case, please discuss with your therapist the opportunity for private pay.

 

 

Insurances taken by Karen Carnbucci:

 

§          Anthem

§          Cenpatico

§          Cigna Behavioral Health

§          GEHA

§          Health EOS

§          Humana

§          Magellan Health Care

§          Medicare Part B

§          MHN

§          Multiplan

§          Tricare

§          United Behavioral Health

§          United Health Care

§          WEA Trust

§          WPS

 

Please inquire at (262) 633-2645 if your insurance is not listed here or if you have other questions about insurance.

 

 

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Lake House Health & Learning Center

932 Lake Ave., Racine, WI 53403

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